POLITIQUE DE REMBOURSEMENT

Effective Date: 14 Oct, 2024

At Cinevision LLC, we strive to ensure that our customers are satisfied with the digital products and services purchased from our website cinevisionpost.com. Due to the nature of digital goods, there are specific conditions under which refunds may be issued. Please read the following policy carefully.

1. Digital Goods and Services

Digital goods and services offered through Cinevision LLC, including but not limited to downloadable content, software, or digital post-production services, are non-tangible and non-returnable. As a result, all sales of digital goods are final and non-refundable once access is granted, the product is downloaded, or the service is rendered.

2. Eligibility for Refunds

We understand that there may be exceptional cases where a refund is warranted. Refunds may be issued at our discretion under the following circumstances:

Technical Issues: If you experience a significant technical issue that prevents access to the purchased digital good or service and the issue cannot be resolved by our support team, you may be eligible for a refund.
Incorrect Purchase: If you mistakenly purchased the wrong product or service, you may request a refund within 48 hours of purchase, provided the digital good has not been downloaded or accessed.
Non-Delivery of Service: If a service purchased from us is not delivered within the agreed-upon timeframe and we are unable to rectify the situation, you may be eligible for a refund.

3. How to Request a Refund

To request a refund, please contact our customer support team at info@cinevisionpost.com with the following details:

Order number
Description of the issue or reason for the refund request
Any relevant screenshots or documentation

Refund requests must be submitted within 14 days of the purchase date. Please allow up to 7 business days for our team to review and respond to your request.

4. Exceptions

The following conditions do not qualify for a refund:

Change of mind or decision not to use the product or service
Issues caused by the user’s device, system incompatibility, or failure to meet system requirements
A request for a refund made after the product has been downloaded, accessed, or the service has been fulfilled

5. Refund Process

If a refund is approved, it will be processed to the original payment method used at the time of purchase. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page, with the revised effective date. Your continued use of the website following any changes constitutes acceptance of those changes.

7. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

Cinevision LLC
Email: info@cinevisionpost.com
Phone: 07 69 77 80 19